Supply Chain Management MCQs

Multiple Choice Questions 51 Pages
University Savitribai Phule Pune University
Course Operations & Supply Chain Management
HB

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  • DNYANSAGAR INSTITUTE OF MANAGEMENT AND RESEARCH
    Prof. Nilambari Moholkar www.dimr.edu.in
    MCQs: Specialization:-OPERATION MANAGEMENT
    Course Code- 206 Course Name -Supply Chain Management
    Unit I- Supply Chain Structure
    Sr.no
    Question
    ANSWERS
    1
    Which of the following is not a stage within a typical supply
    chain?
    E
    Customers
    Retailers
    Wholesalers/Distributors
    Manufacturers
    All of the above are stages within a typical supply chain.
    2
    2. Which of the following is not a stage within a typical supply
    chain?
    D
    Customers
    Retailers
    Wholesalers/Distributors
    Merchandisers
    Component/Raw material suppliers
    3
    3. Supply chain profitability is
    E
    not correlated to the value generated by the various stages of the
    supply chain.
    the total profit to be shared across all supply chain stages.
    the difference between the revenue generated from the customer
    and the overall cost across the supply chain.
    the total revenue generated by the distributor stage of the supply
    chain.
    b and c only
    4
    4. Successful supply chain management requires which of the
    following decision phases?
    D
    supply chain strategy/design
    supply chain planning
    supply chain operation
    all of the above
    a and b only
    5
    5. The decision phases in a supply chain include
    C
    production scheduling.
    customer relationship management
    supply chain operation.
    supply chain orientation.

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  • DNYANSAGAR INSTITUTE OF MANAGEMENT AND RESEARCH
    Prof. Nilambari Moholkar www.dimr.edu.in
    all of the above
    6
    6. The cycle view of a supply chain holds that
    B
    the processes in a supply chain are divided into 2 categories.
    the processes in a supply chain are divided into a series of activities
    performed at the interface between successive stages.
    all processes in a supply chain are initiated in response to a
    customer order.
    all processes in a supply chain are performed in anticipation of
    customer orders.
    None of the above are true.
    7
    7. The push/pull view of a supply chain holds that
    D
    the processes in a supply chain are divided into a series of activities
    performed at the interface between successive stages.
    all processes in a supply chain are initiated in response to a
    customer order.
    all responses in a supply chain are performed in anticipation of
    customer orders.
    the processes in a supply chain are divided into 2 categories
    depending on whether they are initiated in response to or in
    anticipation of customer orders.
    None of the above are true.
    8
    8. Which of the following is not a cycle in the supply chain cycle
    view?
    A
    Analysis cycle
    Customer order cycle
    Replenishment cycle
    Manufacturing cycle
    Procurement cycle
    9
    9. Which of the following is not a cycle in the supply chain cycle
    view?
    E
    Customer order cycle
    Replenishment cycle
    Manufacturing cycle
    Procurement cycle
    All of the above are part of the supply chain cycle view.
    10
    10. The customer order cycle occurs at the
    A
    customer/retailer interface.
    retailer/distributor interface.
    distributor/manufacturer interface.
    manufacturer/supplier interface.

    Page 2

  • DNYANSAGAR INSTITUTE OF MANAGEMENT AND RESEARCH
    Prof. Nilambari Moholkar www.dimr.edu.in
    none of the above
    11
    11. Which of the following is not a process in the customer order
    cycle?
    A
    Customer arrival
    Customer order entry
    Customer order fulfillment
    Customer order receiving
    All are processes in the customer order cycle
    12
    12. Customer arrival refers to
    C
    the point in time when the customer has access to choices and
    makes a decision regarding a purchase.
    the customer informing the retailer of what they want to purchase
    and the retailer allocating product to the customer.
    the process where product is prepared and sent to the customer.
    the process where the customer receives the product and takes
    ownership.
    none of the above
    13
    13. The objective of the customer arrival process is to
    D
    a. get the correct orders to customers by the promised due date at
    the lowest possible cost.
    b. maintain a record of product receipt and complete payment.
    c. maximize the conversion of customer arrivals to customer orders.
    d. ensure that orders are quickly and accurately entered and
    communicated to other affected supply chain processes.
    e. none of the above
    14
    14. Customer order entry is
    B
    the point in time when the customer has access to choices and
    makes a decision regarding a purchase.
    the customer informing the retailer of what they want to purchase
    and the retailer allocating product to the customer.
    the process where product is prepared and sent to the customer.
    the process where the customer receives the product and takes
    ownership.
    none of the above
    15
    15. The objective of customer order entry is to
    D
    get the correct orders to customers by the promised due date at the
    lowest possible cost.
    maintain a record of product receipt and complete payment.
    maximize the conversion of customer arrivals to customer orders.
    ensure that orders are quickly and accurately entered and

    Page 3

  • DNYANSAGAR INSTITUTE OF MANAGEMENT AND RESEARCH
    Prof. Nilambari Moholkar www.dimr.edu.in
    communicated to other affected supply chain processes.
    none of the above
    16
    16."Quality is defined by the customer" is :
    B
    An unrealistic definition of quality
    A user-based definition of quality
    A manufacturing-based definition of quality
    A product-based definition of quality
    17
    17. According to the manufacturing-based definition of quality
    D
    quality is the degree of excellence at an acceptable price and the
    control of variability at an acceptable cost
    quality depends on how well the product fits patterns of consumer
    preferences
    quality is the degree to which a specific product conforms to
    standards
    18
    The supply chain concept originated in what discipline?
    A
    marketing
    operations
    logistics
    production
    19
    Zero defects in manufacturing is
    C
    is a relevant goal only in electronic assembly
    is readily achievable in all areas
    is the goal of TQM
    is an unobtainable and misleading idea
    20
    The supply chain management philosophy emerged in which
    decade?
    C
    1960s
    1970‟s
    1980s
    1990s
    21
    Which one of the following is not a typical question dealt with by
    an operations managers?
    D
    How much capacity will be needed in the months ahead?
    What is a satisfactory location for a new facility?
    How to motivate employees?
    All are typical of operations decisions.
    22
    Which of the following are not key attributes of supply chain
    management?
    C
    inventory control
    leveraging technology

    Page 4

  • DNYANSAGAR INSTITUTE OF MANAGEMENT AND RESEARCH
    Prof. Nilambari Moholkar www.dimr.edu.in
    customer power
    all are key attributes
    23
    Positive, long-term relationships between supply chain participants
    refer to:
    Co-opetitions
    tailored logistics
    partnerships
    supply chain management
    24
    24.Which one of the following best represents a pure good?
    A
    Soap
    Fast food
    Attending a play
    Vehicle repair
    25
    25. Which of the following statements is true of LEAN?
    D
    Lean principles focus on advanced statistical methods
    Lean principles are separate body of knowledge
    Lean principles have been developed over a lengthy period of time.
    Lean principles include reducing waste.
    26
    26. The bullwhip effect:
    B
    is an ineffective way to motivate warehouse employees
    applies to rodeos and has nothing to do with supply chain
    management
    refers to the “swaying” motion associated with triple trailers
    Refers to variability in demand orders among supply chain
    participants.
    27
    27. According to the manufacturing-based definition of quality
    D
    quality is the degree of excellence at an acceptable price and the
    control of variability at an acceptable cost
    quality depends on how well the product fits patterns of consumer
    preferences
    even though quality cannot be defined, you know what it is
    quality is the degree to which a specific product conforms to
    standards
    28
    28. The variability in demand orders among supply chain
    participants:
    cannot be controlled
    refers to the bullwhip effect
    can be controlled with electronic order placement
    is more pronounced in relational exchanges
    29
    29. Cooperative supply chain relationships developed to enhance

    Page 5

  • DNYANSAGAR INSTITUTE OF MANAGEMENT AND RESEARCH
    Prof. Nilambari Moholkar www.dimr.edu.in
    the overall business performance of both parties is a definition of:
    third-party logistics
    supply chain collaboration
    dovetailing
    relationship marketing
    30
    30.Process improvement technique that sorts the "vital few" from
    the "trivial many" is
    D
    Taguchi analysis
    Pareto analysis
    benchmarking
    Yamaguchi analysis
    31
    A fishbone diagram is also known as a
    B
    cause-and-effect diagram
    poka-yoke diagram
    Kaizen diagram
    Taguchi diagram
    32
    Which of the following functions is not a core function of an
    organisation?
    A
    The Product/Service Dev.Function
    The Operations Function
    The Marketing ( Including Sales ) Function
    The accounting and finance function
    33
    33.Customer order fulfillment refers to
    D
    the point in time when the customer has access to choices and
    makes a decision regarding a purchase.
    the customer informing the retailer of what they want to purchase
    and the retailer allocating product to the customer.
    the process where product is prepared and sent to the customer.
    the process where the customer receives the product and takes
    ownership.
    none of the above
    34
    34. The objective of customer order fulfillment is to
    D
    get the correct orders to customers by the promised due date at the
    lowest possible cost.
    maintain a record of product receipt and complete payment.
    maximize the conversion of customer arrivals to customer orders.
    ensure that orders are quickly and accurately entered and
    communicated to other affected supply chain processes.
    none of the above
    35
    35.Customer order receiving is
    D

    Page 6

  • DNYANSAGAR INSTITUTE OF MANAGEMENT AND RESEARCH
    Prof. Nilambari Moholkar www.dimr.edu.in
    the point in time when the customer has access to choices and
    makes a decision regarding a purchase
    the customer informing the retailer of what they want to purchase
    and the retailer allocates product to the customer.
    the process where product is prepared and sent to the customer.
    the process where the customer receives the product and takes
    ownership.
    none of the above
    36
    36.The replenishment cycle occurs at the
    D
    customer/retailer interface.
    retailer/distributor interface.
    distributor/manufacturer interface.
    manufacturer/supplier interface
    none of the above
    37
    37.The processes involved in the replenishment cycle include
    E
    retail order receiving.
    retail order entry.
    retail order trigger.
    retail order fulfillment.
    all of the above
    38
    38.The processes included in the replenishment cycle include all of
    the following except
    D
    retail order receiving.
    retail order entry
    retail order trigger.
    retail order fulfillment.
    none of the above
    39
    39.The processes included in the replenishment cycle include
    D
    order arrival.
    production scheduling.
    retail trigger.
    manufacturing.
    receiving.
    40
    40. The replenishment cycle is initiated when
    D
    the customer walks into the supermarket.
    the customer calls a mail order telemarketing center.
    customers load items intended for purchase into their carts.
    a product is received into stock at a store.
    None of the above.
    41
    41.The manufacturing cycle occurs at the
    D

    Page 7

  • DNYANSAGAR INSTITUTE OF MANAGEMENT AND RESEARCH
    Prof. Nilambari Moholkar www.dimr.edu.in
    customer/retailer interface.
    retailer/distributor interface.
    distributor/manufacturer interface.
    manufacturer/supplier interface.
    none of the above
    42
    42.The processes involved in the manufacturing cycle include
    C
    receiving.
    manufacturing and shipping.
    production scheduling.
    order arrival.
    all of the above
    43
    43. The processes involved in the manufacturing cycle include
    B
    order trigger.
    production scheduling.
    order fulfillment.
    order entry.
    manufacturing order analysis.
    44
    44. The production scheduling process in the manufacturing cycle
    is similar to the
    C
    order receiving process in the replenishment cycle.
    order fulfillment process in the replenishment cycle.
    order entry process in the replenishment cycle.
    order trigger process in the replenishment cycle.
    none of the above
    45
    45.The manufacturing and shipping process in the manufacturing
    cycle is equivalent to the
    B
    order receiving process in the replenishment cycle.
    order fulfillment process in the replenishment cycle.
    order entry process in the replenishment cycle
    order trigger process in the replenishment cycle.
    none of the above
    46
    46.The procurement cycle occurs at the
    D
    customer/retailer interface.
    retailer/distributor interface.
    distributor/manufacturer interface.
    manufacturer/supplier interface.
    none of the above
    47
    47. The relationship between the manufacturer and supplier during
    the procurement cycle is very similar to the relationship between
    D
    customer and retailer.

    Page 8

  • DNYANSAGAR INSTITUTE OF MANAGEMENT AND RESEARCH
    Prof. Nilambari Moholkar www.dimr.edu.in
    retailer and distributor.
    distributor and manufacturer.
    manufacturer and customer.
    48
    48. The cycle view of the supply chain is useful when considering
    operational decisions, because
    D
    it categorizes processes based on whether they are initiated in
    response to or in anticipation of customer orders.
    it specifies the roles and responsibilities of each member of the
    supply chain.
    processes are identified as either reactive or speculative.
    it focuses on processes that are external to the firm.
    it focuses on processes that are internal to the firm.
    49
    49.The push/pull view of the supply chain is useful when
    considering strategic decisions relating to supply chain design,
    because
    A
    it categorizes processes based on whether they are initiated in
    response to or in anticipation of customer orders.
    it specifies the roles and responsibilities of each member of the
    supply chain.
    it clearly defines the processes involved and the owners of each
    process.
    it focuses on processes that are external to the firm.
    it focuses on processes that are internal to the firm.
    50
    50.Which of the following statements about pull processes is
    accurate?
    B
    May also be referred to as speculative processes.
    Execution is initiated in anticipation of customer orders.
    At the time of execution, demand must be forecast
    May also be referred to as reactive processes.
    None of the above are accurate.

    Page 9

  • DNYANSAGAR INSTITUTE OF MANAGEMENT AND RESEARCH
    Prof. Nilambari Moholkar www.dimr.edu.in
    MCQs: Specialization:-OPERATION MANAGEMENT
    Course Code- 206 Course Name -Supply Chain Management
    UNIT-II- Flows in SC:
    Sr.
    no
    Question
    Answer
    1
    Which of the following is not an accurate statement about pull
    processes?
    A
    May also be referred to as speculative processes.
    Execution is initiated in response to a customer order.
    At the time of execution, demand is known with certainty.
    May also be referred to as reactive processes
    All of the above are accurate.
    2
    2. Which one of the following is not a typical question dealt with by
    an operations managers?
    C
    How much capacity will be needed in the months ahead?
    What is a satisfactory location for a new facility?
    How to motivate employees?
    All are typical of operations decisions.
    3
    3. Which of the following are not key attributes of supply chain
    management?
    D
    inventory control
    leveraging technology
    customer power
    all are key attributes
    4
    4. The major decision areas in supply chain management are
    B
    planning, production ,distribution, inventory
    Location, production, scheduling ,inventory
    location ,production ,inventory
    location ,production, distribution, marketing
    5
    5. Distribution requirements planning is a system for
    D
    inventory management
    distribution planning
    both ‘a’ and ‘b’
    none of the above
    6
    6. Reverse logistics is required because
    C

    Page 10

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